Return Policy
At Dilzee, we prioritize your satisfaction and strive to ensure a hassle-free shopping experience. If you’re not completely satisfied with your purchase, our Return Policy is here to assist you.
Eligibility for Returns
You can request a return or exchange if:
The product is damaged, defective, or incorrect upon delivery.
The product is unused and in its original packaging, with tags intact.
The return request is initiated within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return:
Perishable goods such as food, flowers, or plants.
Personal care items, cosmetics, or undergarments.
Products marked as "Final Sale" or "Non-Returnable."
Items that have been used, damaged by the customer, or altered.
Return Process
1. Initiate a Return
Contact us at dilzee@gmail.com or call +44 7506 614968 with your order details and reason for return.
2. Approval and Instructions
Once your return request is approved, we will provide detailed instructions for shipping the product back.
3. Return Shipping
Customers are responsible for return shipping costs unless the product delivered was damaged or incorrect.
4. Inspection and Refund
After we receive and inspect the returned item, we will process your refund or exchange.
Refund Policy
Refund Method: Refunds will be processed to your original payment method or as store credit.
Processing Time: Refunds may take 7-10 business days to reflect in your account.
Exchange Policy
If you prefer an exchange instead of a refund, please let us know during the return process.
Exchanges are subject to product availability.
Contact Us
For any questions or concerns about our Return Policy, please get in touch:
Email: dilzee@gmail.com
Phone: +44 7506 614968
Thank you for shopping with Dilzee! Your satisfaction is our priority.
