At Dilzee, we strive to ensure a seamless experience for our users. Since our platform offers digital services and web portal capabilities, our cancellation and refund parameters are structured as follows.
Users can request a cancellation of their service subscription or order within 24 hours of initiation. Cancellation requests can be submitted directly via your account panel or by emailing payments@dilzee.com.
Once a digital service deployment or transaction is fully active and utilized, refunds are generally not issued unless a technical glitch or double-debit occurs on our platform infrastructure.
In the event of an approved cancellation, faulty duplicate payment, or a failed late-authorization transaction, the debited amount will be reversed. The refund will be credited back automatically to the user's original payment method (Bank Account, UPI, or Card) within 5 to 7 business days in accordance with standard payment aggregator settlement timelines.
All approved refunds are processed back to the original payment method within 5 to 7 business days. This timeline is governed by RBI-mandated payment aggregator settlement cycles and may vary slightly depending on your bank.
For any refund-related queries, please contact us at payments@dilzee.com or call +91 72320 55521.
This policy is maintained by Dilzee Tech and was last updated in June 2025.