At Dilzee, we want every experience to be seamless. Because our platform delivers digital services, the cancellation and refund terms below apply to all merchants.
You may request a cancellation of your subscription or a refund of an order within 24 hours of purchase. Submit your request from your account panel or by emailing payments@dilzee.com.
Once a service or transaction has been fully delivered and used, refunds are generally not available — except where a technical fault or duplicate charge occurs on our platform.
If a cancellation is approved, a duplicate payment is confirmed, or a late authorization fails, we reverse the debited amount automatically to your original payment method (bank account, UPI — India, or card) in the original currency charged. Refunds are typically completed within 5 to 7 business days, following standard payment-aggregator settlement timelines.
All approved refunds are returned to your original payment method within 5 to 7 business days. Timelines follow standard payment-aggregator settlement cycles — including RBI-mandated cycles for Indian merchants — and may vary slightly depending on your bank or payment provider.
For any refund-related queries, please contact us at payments@dilzee.com or call +91 72320 55521.
This policy is maintained by Dilzee Tech and was last updated in June 2025.